Privacy policy
Last Updated: 23 October 2026
1. Introduction
Welcome to Oz Health ("Oz Health", "we", "us", or "our"), operated by Trimax Healthcare Sdn Bhd.
We respect your privacy and are committed to protecting your personal information in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA), as amended.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, contact us, or interact with our services.
Website: https://ozhealth.com.my
Company: Trimax Healthcare Sdn Bhd
Email: sales@ozhealth.com.my
By using our website, you acknowledge that you have been informed of the personal data practices described in this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with Oz Health, we may collect the following information:
Personal and Contact Information
- Full name
- Email address
- Telephone number
- Billing and delivery addresses
Order and Transaction Information
- Products purchased
- Order history
- Payment and transaction status
- Shipping and delivery information
- Refund and exchange records
Website and Technical Information
- IP address
- Browser type and device information
- Website usage and browsing activity
- Cookies and similar technologies
Customer Communications
- Customer service enquiries
- Product reviews and feedback
- Messages sent through email, social media, or other communication channels
We collect information directly from you, automatically through our website, and where applicable, from service providers involved in processing your transactions.
3. How We Use Your Information
We may use your personal information for the following purposes:
- Processing and fulfilling orders.
- Arranging product delivery and shipment tracking.
- Processing payments, refunds, and exchanges.
- Providing customer service and responding to enquiries.
- Sending order confirmations and service-related notifications.
- Improving our website, products, and customer experience.
- Conducting website analytics and measuring business performance.
- Sending promotional information where permitted by applicable law and your marketing preferences.
- Preventing fraudulent transactions and protecting website security.
- Complying with applicable legal, regulatory, and accounting requirements.
We will not use your personal information for purposes incompatible with those disclosed to you unless permitted by law or with any additional consent required.
4. Shopify and Payment Processing
Our online store is powered by Shopify, which provides the e-commerce platform used to operate our website.
When you place an order, relevant personal and transaction information may be processed by Shopify and the payment service providers available at checkout.
Payment details are handled according to the security standards and privacy practices of the applicable payment providers.
Oz Health does not require customers to disclose their payment card passwords or online banking credentials directly to our customer service representatives.
For further information about Shopify's data practices, please visit: https://www.shopify.com/legal/privacy
5. Sharing of Personal Information
We may disclose necessary personal information to trusted third parties for legitimate business purposes, including:
- Shopify and our e-commerce service providers.
- Payment gateways and financial institutions.
- Courier and logistics companies.
- Website hosting and IT service providers.
- Customer service and communication platforms.
- Analytics and marketing service providers, where used.
- Professional advisers and regulatory authorities where required or permitted by law.
We require service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards.
We do not sell customer contact lists as a standalone commercial product.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Maintain shopping cart functionality.
- Support secure checkout.
- Remember website preferences.
- Understand website traffic and performance.
- Improve shopping experiences.
- Support advertising or marketing measurement where enabled.
You may manage cookies through your browser settings and any cookie preference controls provided on our website.
Disabling certain cookies may affect website functionality.
Where required by applicable law, we will request consent before using non-essential cookies.
7. Marketing Communications
Oz Health may send promotional updates, product announcements, special offers, or other marketing communications where permitted by law.
You may opt out of marketing communications by using the unsubscribe option provided in relevant messages or contacting us at sales@ozhealth.com.my.
Opting out of marketing will not prevent us from sending essential order-related or service communications.
8. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
These measures may include secure e-commerce infrastructure, access restrictions, and appropriate safeguards provided by our service providers.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, recordkeeping, dispute resolution, and legal compliance.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable retention obligations.
10. Your Personal Data Rights
Subject to applicable Malaysian law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain processing activities, where applicable.
- Request that we stop processing personal information for direct marketing.
- Request deletion of personal information where applicable law provides such a right.
- Exercise other rights available under applicable data protection legislation.
To submit a privacy-related request, please contact sales@ozhealth.com.my.
We may request reasonable information to verify your identity before processing a request.
Certain requests may be subject to legal limitations or record-retention requirements.
11. International Data Transfers
Because our website uses Shopify and may rely on service providers operating internationally, personal information may be processed or stored outside Malaysia.
Where international transfers occur, we will take appropriate steps to comply with applicable Malaysian data protection requirements and ensure that relevant safeguards are in place.
12. Third-Party Websites
Our website may contain links to third-party websites, payment services, or social media platforms.
These third parties operate under their own privacy policies. Oz Health is not responsible for their independent privacy practices.
We encourage customers to review the privacy policies of third-party services before providing personal information.
13. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children without any consent or authorization required under applicable law.
If you believe a child has provided personal information without appropriate authorization, please contact us.
14. Changes to This Privacy Policy
Oz Health may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or data processing practices.
Any updates will be published on this page with a revised effective date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
15. Contact Information
For enquiries, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Trimax Healthcare Sdn Bhd (Oz Health)
Email: sales@ozhealth.com.my
Website: https://ozhealth.com.my
Address:
8, Jalan 12/152,
Taman Perindustrian OUG,
58200 Kuala Lumpur,
Federal Territory of Kuala Lumpur,
Malaysia.