Frequently Asked Questions
Everything about ordering, shipping, payments and returns at OZHealth. Need help fast? WhatsApp +60 11-5681 0926 — we reply within 1 business hour.
Shopping Information
How do I place an order?
Browse our products at ozhealth.com.my, select your size and quantity, and add to cart. At checkout, enter your delivery details and choose your preferred payment method. You will receive an order confirmation email immediately. Use code WELCOME10 for 10% off your first order.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.
How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment status at any time.
How long does shipping take?
Standard delivery within Peninsular Malaysia takes 3–5 business days. East Malaysia (Sabah and Sarawak) takes 5–8 business days. International shipping to Singapore and Australia takes longer — estimated times are shown at checkout. Free shipping on all Malaysian orders above RM100.
Do you ship internationally?
Yes. OZHealth ships to Malaysia, Singapore, and Australia. Shipping rates and estimated delivery timelines are calculated at checkout based on your delivery address. For bulk or B2B international orders, email sales@ozhealth.com.my.
Payment Information
What payment methods does OZHealth accept?
OZHealth accepts Visa and Mastercard credit/debit cards, FPX online banking (all major Malaysian banks), GrabPay, Touch 'n Go eWallet, and other major Malaysian e-wallets. All payments are processed securely through Shopify Payments.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways to ensure your personal and financial information is protected.
When will I be charged for my order?
Your payment will be charged immediately after your order is successfully placed.
Can I change or cancel my order after payment?
Order changes and cancellations can be requested within 24 hours of placing your order. Contact us at sales@ozhealth.com.my or WhatsApp +60 11-5681 0926. Once dispatched, cancellation is no longer possible — but you may initiate a return upon receipt.
Order Returns
What is OZHealth's return policy?
OZHealth offers a 14-day return policy from the date of delivery. If you are not satisfied, you may return unused items in original packaging within 14 days for a full refund to your original payment method.
What conditions must be met for a return?
Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
How do I request a return?
Contact OZHealth within 14 days of receiving your order with your order number and reason for return:
• WhatsApp: +60 11-5681 0926
• Email: sales@ozhealth.com.my
Our team will respond within 1–2 business days with return instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. The amount will be credited back to your original payment method.
What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost.